Built for the craft of concierge.
We’re building the software we wished we had while working the concierge desk.
Why MyRolodex exists
Luxury concierge is more than booking tables and flights. It means anticipating what someone needs, shaping the moment and making the unlikely happen.
For too long the work has run on spreadsheets, scattered email threads and generic CRMs that were never designed for it.
MyRolodex is a CRM made only for high-end lifestyle management, from the first message to the last confirmation.
What we set out to do
- Cut the admin that eats into a concierge’s day.
- Give teams a shared memory, so service holds up when staff change.
- Offer software as considered as the service your members receive.
Who we build for
- Private member clubs
- Teams fielding dining, travel and event requests for hundreds of members, where every regular expects to be recognized.
- Lifestyle management firms
- Small, senior teams handling everything from school applications to yacht charters for a handful of families.
- Concierge services
- Operations that run on vendor relationships and need to know who booked what, at what rate, and what commission is owed.
What MyRolodex replaces
- The preferences spreadsheet
- Member likes, allergies and loyalty numbers move onto profiles the whole team can see and update.
- Personal phones and inboxes
- Texts and emails go out from your own domain and numbers, and every thread stays attached to its request.
- The customized general-purpose CRM
- No custom objects or consultants. Requests, vendors and commissions work the way a concierge team already works.
- Chasing status updates
- Managers see every open request, who owns it and where it stands, without asking around.
What we believe
- Relationships belong to the company
- Every message, preference and vendor contact is stored on the member or the request, not in someone’s personal phone or inbox. When a concierge moves on, the service doesn’t.
- Context should arrive before the call does
- When a member writes in, the person answering should already see their preferences, family and open requests, without searching three systems.
- Built for the work, not configured into it
- Dining, travel and gifting requests, loyalty programs and commissions are part of the product from day one. There’s no six-month implementation or consultant required.
Getting started takes days
- Import your members and their preferences.
- Connect your email domain and phone numbers.
- Invite your team and start working requests.