A member app for private clubs, in your name
MyRolodex gives you a member app for private clubs and concierge firms, carrying your name on iPhone, Android and the web. Members see upcoming plans, confirmations and documents, and can message their concierge directly.
Good evening, Eleanor
Dinner at Maison Verre
8:00 pm, corner table for four
This week
- JFK to NiceDelta One, seat 2DThu
- Flowers for SophieArriving 10 amSat
- Spa, Hôtel du CapTwo treatments bookedSun
Same app, your brand. Try one:
Members shouldn’t have to search their inbox for a booking
A member flying to Gstaad might have a dozen confirmations spread across email, texts and PDFs from different vendors. At the check-in desk, they call their concierge to ask for the reference number, and your team stops what it’s doing to find it.
Generic booking apps don’t help, because they carry someone else’s brand and know nothing about the relationship. Your members chose your club or firm. The place where they see their plans should feel like it came from you.
How a booking reaches the member app
- 1
Your team confirms a request
Camille books the Moreau family’s chalet and ski school for Christmas and marks the request confirmed in MyRolodex, with the details from the vendor’s email attached.
- 2
The confirmation appears in the app
The booking lands on the family’s timeline straight away, with dates, addresses and reference numbers. A notification lets them know, in your club’s name rather than ours.
- 3
Documents are ready when needed
On the travel day, the family opens the app to find their passports and loyalty cards, pulled from the secure vault with the permissions your team set.
- 4
Questions go straight to the right person
If Mrs. Moreau asks to move the ski lesson to the afternoon, her message lands on the open travel request, so Camille or whoever is covering sees it with full context.
What your members get
- A white-label member app for private clubs
- Your app icon and name on the home screen, your logo, colors and typography on every screen, and a portal on your own domain. Members never see the MyRolodex name. Enterprise teams can publish under their own App Store listing.
- A timeline of upcoming plans
- Dinners, flights, hotel stays, events and deliveries in date order, so a member can see their week or their season at a glance.
- Confirmations saved automatically
- Each confirmed booking appears with what a member needs at the door: time, address, reference number and any notes from your team.
- Documents from the vault
- Passports, licenses and membership cards your team has stored, shared only where you allow it and available without a phone call.
- Messages that land on requests
- Members write to their concierge from the app. Each message is attached to the request it concerns, so nothing gets lost in a general inbox.
- iPhone, Android and web
- The same account works on phones and in a browser, so a member who prefers a laptop at home and a phone on the road sees the same plans.
Works well with
- Email and text syncYour team texts and emails as usual. Every conversation lands on the right member.Learn more about email and text sync
- Secure vaultEncrypted storage for passports, licenses and cards, with expiry tracking.Learn more about secure vault
- Billing and paymentsDues, request costs and service fees billed to members on one statement.Learn more about billing and payments
Member app and portal: common questions
Anything else, write to hello@myrolodexcrm.com.
Whose brand do members see in the app?
Yours. The app and web portal carry your club’s or firm’s name, logo and colors, and notifications come from you. MyRolodex stays in the background. Teams on the Enterprise plan can also publish the app under their own name on the App Store.
How much of the app can we customize?
The app icon, name, splash screen, logo, colors, typography and the portal’s web address are all yours to set, and the app supports a light or dark look. Notification and email wording can match your house style, so the app reads like an extension of your service.
Do members have to use the app to reach their concierge?
No. Members who prefer texting or email can keep doing so, and those conversations still sync to the right request. The app is an option for members who like having plans, documents and messages together in one place.
Can members see everything their concierge sees?
No. Members see their own plans, confirmations, shared documents and messages. Internal notes, vendor rates, commission and your team’s discussion about a request stay on the staff side and never appear in the member app.
Can family members or assistants use the app too?
Yes. You can give a spouse, an adult child or a personal assistant access to the plans that concern them, with permissions you control. Mr. Kessler’s assistant, for example, could follow his travel without seeing his private dinners.
How do members get set up?
You invite them from their profile in MyRolodex. They receive an email or text in your name with a link to download the app or sign in on the web. Their existing plans and documents are already there the first time they open it.
Your members expect you to remember. Now your whole team can.
Or write to hello@myrolodexcrm.com