An Alice alternative for lifestyle concierge firms
Alice, now part of Actabl, is concierge software built for hotels, and it does that job well. For a lifestyle management firm or member club, the difference comes down to stays versus memberships.
The short version
Actabl describes Alice as an all-in-one hotel operations platform covering service delivery, housekeeping, messaging and guest services. Its concierge product equips front desk agents and concierge teams to track requests from start to finish, escalate anything running late, keep reminders across shift changes, record guest preferences, share branded digital itineraries, book OpenTable reservations, browse a local vendor directory powered by Google Places, and log lost and found.
Everything in that list is shaped by the hotel: a guest arrives, stays a few nights and leaves, and the desk is one department among many on property. A lifestyle management firm, family office or member club works on a longer clock. The same member might send three hundred requests over five years, their family and documents change, and the firm earns money through dues, service fees and commissions from its own vendor network.
MyRolodex is built for that longer relationship. It keeps profiles that grow over years, logs commission on each booking with your own vendors, bills dues and pass-through costs, and syncs the texts and emails your team already sends from their own phones and inboxes.
Side by side, for concierge work
| What you need | Alice | MyRolodex |
|---|---|---|
| Built for | Hotel front desks and concierge teams, within a hotel operations platform | Lifestyle management firms, concierge teams and member clubs |
| Who the record is about | Guests and their stays, with a guest preference knowledge base | Members and families across years of membership |
| Request tracking | Start to finish, with escalation and reminders across shift changes | Owner, status and audit history, with incoming email and text routed automatically |
| Itineraries and confirmations | Branded digital itineraries shared by secure link | Plans, confirmations and statements in a white-label member app |
| Vendors | Local vendors, restaurants and attractions powered by Google Places | Your own vendor book with negotiated rates and commission per booking |
| Dining reservations | OpenTable integration to book, confirm and modify in the platform | Booked with the venue and tracked on the member’s request |
| Housekeeping, service delivery and lost and found | Part of the wider Alice and Actabl platform | Not our focus |
| Membership dues and service fees | Not the focus of a guest services product | Dues by tier, pass-through vendor costs, service fees and one statement per family |
When Alice is the better choice
If you run a hotel, or a concierge desk inside one, choose Alice. It is designed for front desk and concierge staff working shifts, it connects the desk with housekeeping and service delivery, and features like lost and found and OpenTable booking fit the daily rhythm of a property. MyRolodex is not hotel software and does not try to be.
Alice also makes sense for a management group that already runs Actabl tools across its portfolio and wants guest services in the same place. Keeping one operations platform across properties is worth more than any single feature difference.
Moving from Alice to MyRolodex
- 1
Export guest profiles and preferences
Export the guests who are really long-term clients, along with their preferences, as CSV files. We map them onto MyRolodex member profiles and link family members together.
- 2
Build your vendor book
Add the restaurants, drivers, villas and suppliers you actually work with, along with negotiated rates and commission terms, so commission is logged on every booking from the first day.
- 3
Connect inboxes and phones
Each person on the team connects their Gmail or Outlook and their iPhone or Android. New messages from members start landing on the right profile and request on their own.
- 4
Set up dues and the member app
Configure membership tiers and fees, put payment methods on file, and launch the member app under your own name so members see their plans and statements in one place.
MyRolodex vs Alice: common questions
Anything else, write to hello@myrolodexcrm.com.
Is MyRolodex hotel concierge software?
No. MyRolodex is built for lifestyle management firms, private member clubs, family offices and concierge teams that serve the same members over years. Hotels running a front desk and housekeeping are better served by hotel operations software such as Alice.
We are a lifestyle firm that uses Alice today. Why switch?
Usually because the business has grown around memberships rather than stays. Firms switch when they need dues billing, commission tracking with their own vendors, an encrypted vault for passports, and a member app under their own brand in the same place as their requests.
Does MyRolodex have a vendor directory?
It has a vendor book that you build: the contacts you work with, negotiated rates and commission agreements. Commission is logged on each booking, and reporting shows commission and spend by vendor over time.
Can members see their itineraries?
Yes. The white-label member app and portal on iPhone, Android and the web shows upcoming plans, confirmations, statements and documents, and lets members message their concierge directly.
How long does setup take?
Days for most teams. You import members and vendors, connect email and phones, and invite your team. Request types, profiles and commission logging are ready to use, so there is no configuration project first.
Ready to see how MyRolodex compares with Alice for your team?
Or write to hello@myrolodexcrm.com